FAQ

Any special offers or coupons that you sign up for on our website will trigger an immediate email to be sent to you.

This email will have the details you need to take advantage of the offer.

If you have not received our email in your inbox immediately, then it’s almost certain that it got caught in your spam filter.

So be sure to check your spam/junk mail folder for our email which will be addressed from “Off Terrain” (from:  updates@OffTerrain.com)

From there you should definitely add our email address above (updates@OffTerrain.com) to your “safe sender” list so that all future email updates from us get delivered directly to your inbox.

If you are still having issues – please feel free to send an email to:  info@off-terrain.websitepro.hosting

Absolutely.

We are extremely proud to support our great Veterans in any way possible.

If you visit our Veterans page – you will find more info on that program.

We are very proud to be an American company, owned and operated right here in the United States by American employees. We are located in beautiful Seattle, WA | USA

Our ecommerce gear shop is open 24/7.

If you need immediate help, please send an email to info@offterrain.com and someone will follow up with you shortly.

At this time we are currently shipping to the United States of America.

If this should change in the future, we will be sure to update it here.

No, we do not.

We currently sell and ship to our domestic customers located here in the United States of America only.

We offer free shipping to orders $50 and up. For orders below $50 standard rates apply.

All in-stock items are typically shipped within 2 business days, excluding weekends and holidays.

Please note that you will receive a shipping confirmation with tracking details as soon as your order has been shipped.

Absolutely.

Just shoot us an email with your order number after you place your order – so we know that you’ll be stopping in to pick up.

We look forward to meeting you and our Seattle, WA address is listed right on our contact page.

We will accept returns on unused products within 30 days of the date of your purchase.

Product must be in its original packaging and unused.

Customer agrees to pay for the cost of return shipping back to our warehouse.

Please email us at info@offterrain.com if you would like to return an item.

Yes.

Considering the nature of our products and how they are used, one of the areas that we really spent a lot of time on up front, was making sure our products were designed & engineered to meet and/or exceed our expectations for quality, consistency, and toughness.

We are proud to report that our products have been intentionally overbuilt in order to take a beating.

In addition, we’ve also taken great care to price them competitively to be within reach of as many potential end-users as possible.

Yes, we do.

We are proud to offer a 1 year limited warranty on every product we offer.

If you experience any problems with normal usage – just send it back to us with a copy of your receipt and we will replace your item free of charge and/or refund your purchase for the returned item.

NOTE: Our electric vehicle winch offers an extended 2 year limited warranty.

To keep our manufacturing & production costs down, our products are currently being made in Asia.

Our long term goal is to make our products right here in the USA.

That being said, we will continue to make great, durable, high quality products as we continue to explore economical ways to manufacture future product offerings domestically.

We are currently fully staffed.

However, we will be sure to post jobs right here on our site as they become available.

Yes.

If you are a content publisher, blogger, writer, reviewer, or social media influencer focused on the offroad, overlanding, truck, jeep, 4WD and/or outdoor adventure space, we would love to speak with you about our affiliate program.

For more information on our affiliate program, please click here.

Or, please contact us at info@off-terrain.websitepro.hosting to learn more.